Safe holidays

We are following the instructions and restrictions given by the officials and operate accordingly. We will open our services with thoroughly considered hygiene measures. We in Experience365 promise to protect tourists and workforce, while respecting public health rules and physical distancing measures. We promise that everything possible has been done to ensure that our visitors and staff will be as safe as possible. We will do our best to enable our guests to enjoy a restful and above all, safe holiday.

We can ensure the safety together, so please when visiting us, arrive healthy. Let´s wash our hands and keep the distance to others. We have improved and intensifyed our cleaning, we rae not crowded, there is plenty of space, so safety and tranquility is guaranteed. Traveller’s guide: Coronavirus safety Practical information for travelers to Finland during Corona pandemic Updates from the Finnish institute for health and welfare

Updated terms and conditions

We understand that you may have doubts when booking your next trip due to the COVID-19.  Do not worry, book safely with us in our web shop. If you will not be able to travel because of the COVID-19, we will rearrange your services with us.

Cancellation due to COVID-19 restrictions issued by relevant authorities made up to 3 days before the service date can be rebooked or changed to a voucher without a fee (up until 11 months forward) for the bookings made directly with Kemi Tourism Ltd. Vouchers are valid for the services provided by Kemi Tourism Ltd. If the prices for the new dates or services are higher, the differences are to be paid by the client. In case you have booked your services via another operator, please check the specific terms and conditions from the operator.  

Services can be cancelled or rebooked if the cancellation is made due to a government-issued travel ban. Clients must be able to provide necessary documentation for us (travel documents, government statements, flight tickets).

Following guidelines and restrictions

Our SnowCastle365 main building is a spacious building designed in the modern way enabling our guests to enjoy their time here without worries. There is also plenty of space to arrange the tables respecting the restrictions by the officials. We will not be serving food from buffets and take all safety matters into consideration. 

Be one with nature

The Seaside Glass Villas in the SnowCastle Resort have a separate private entrance from the outdoors. Breakfast will be delivered to the villa before your arrival. Enjoy the pure and fresh sea air in peace and quiet.

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We strive for environmentally friendly and energy-saving measures every day of the year, in everything we do to make tourism more sustainable.

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